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Why Rule‑Based Bots Frustrate Customers (And What to Use Instead)

ahex9
You have seen the pattern. A chat window pops up. You type a question. The bot responds with a menu of unrelated options. You rephrase. It asks for information you already provided. You ask for a human. The bot promises to connect you. Nothing happens. This is not what AI promised. And yet, this is what most businesses deliver. The problem is not chatbots as a concept. It is rule‑b... https://ahex.co/ai-chatbot-development/
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